About
PointQA provides contact center quality and performance management services. We evaluate and analyze agent-customer interactions to unlock key behavioral and procedural drivers of sales, retention, and service. Our team is made up of independent work at home individuals who work together to provide our clients with top grade Quality Assurance service.
We Want You!
We are looking for QUALITY ANALYSTS to fill our demands in our growing business. If you have the qualifications that we are looking for, then PointQA needs you!
- 2 yr call center experience or the equivalent
- Filipino and based in the Philippines
- At least high school graduate
- Fixed or flexible schedules (AT LEAST 40 hours per week)
- With exceptional listening and analytical skills
- Flexible, detailed, and able to successfully adapt to change
- Ability to work independently
Your weekly pay will depend on these variables:
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Tenure Based
The more time you work for us, the more hour base pay rate you’ll get!
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Review Time
The hours you spend listening and scoring.
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Call Time
Total hours of calls you have listened and scored.
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Calibration score
Your calibration score with the QA lead. The more you score, the higher your hourly base will be.
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Speed Evaluating Calls
The amount of time of the call / the amount of time you spent reviewing it.
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Reviewed Hours
The way we calculate the amount of hours you work is based on the time you spend reviewing calls.
Referral Program
If you refer someone to us that passes all of the tests and works 100 hours in their first 60 days, you will receive a $25 bonus on your next paycheck! It's as simple as that. Just make sure to tell your QA lead in advance of your referral so we know who to send that bonus to!
So what are you waiting for?
Here’s our easy breezy hiring process to join our team!
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Application
- Personal Information
- Experience
- Technology
- Referral
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Pre Hire Assessment
- 3 step assessment process on active listening and reading comprehension
- Will take up to 2 hours
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Interview
- Based on the initial application and assessment results, you will receive a notification of the status of your application
- We will send you an interview invite once we are ready for the next round of hiring
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Job Offer
- Training and Certification
- Performance Plan
- Introduction to Team Lead
